Refund policy

 

Note: All dog and cat food items including snacks and vitamin products in our site are non-returnable due to food safety reasons.

DogBox has a 30-day return policy, which means you have 30 days after receiving your item to request a return. DogBox has free return shipping and no restocking fees.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you may contact us.

If your return is accepted, either the package sender or we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as dog food, dog bones, and treats), custom products (such as special orders or personalized items), and personal care goods (such as grooming products). We also do not accept returns for liquids, for example, pet shampoo. Please get in touch if you have questions or concerns about your specific item. 

Unfortunately, we cannot accept returns on gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 30 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 30 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved on product type and condition, you’ll be automatically refunded on your original payment method within 10 business days of request. Please remember it may take some time for your bank or credit card company to process and post the refund too. 
If more than 30 business days have passed since we’ve approved your return, please contact us.